Transitioning From Litter Manager to Pet Manager
Litter Manager is now Pet Manager! Learn everything you need to know about what's changed and pick up exactly where you left off!
We’ve taken the best parts of Litter Manager and created a new tool called Pet Manager. Any open litters and pet parents you created in Litter Manager have been moved into Pet Manager with the transition to the new website, so you can pick up right where you left off! Check out the answers to your most important questions below and get started using Pet Manager today!
Questions About the Switch to Pet Manager
Open Pet Manager and take a look at any information that’s been brought over from Litter Manager. Read the Pet Manager How-To for step by step instructions. Check out the most frequently asked questions regarding the transition below and feel free to contact your Pet Pro Account Manager or Pet Pro Specialist for assistance.
Pick up right where you left off!
All litters entered into Litter Manager have been migrated to Pet Manager, including "closed" litters. You can find your "open" litters on the Pet Manager dashboard and can see current information about all of your pet parents immediately. You can also add more pet parents to litters who still had owners left to add.
Open Pet Manager and view your litters. The Litter Names will be shown on the left hand side of the table. If you have multiple open litters, you can filter the table by the litter name.
Your "owners" have been moved into Pet Manager as "New Pet Parents". Information, including their name, email address, phone number etc., can be viewed by clicking the "Edit" icon next to their name. See up-to-date information on whether they've created a TLC account, placed their first order or scheduled an order using Autoship. You begin receiving points and earning volume for referring your pet parent when they place their first order.
Pet parents who were entered into Litter Manager have been moved to the new system and will continue receiving communications via email based on:
- Their pet's Go Home Date
- Whether they've met any of the goals (created a TLC account, placed an order scheduled an order using Autoship)
In the email communications they receive, they will be directed to your new personalized web pages, customized according to the breed profiles you already set up to use Litter Manager.
We've taken lessons learned from Litter Manager to tailor communications in order to provide new pet parents with quality information without bombarding their inboxes. Pet parents you entered into Litter Manager began receiving the updated communications immediately upon the launch of the new retail website.
We've brought over all of the litter information from Litter Manager. You can find historical information about your past litters by visiting:
Pet Manager Performance
This report will provide you an overview of the litters you entered into Litter Manager and those you will enter into Pet Manager. You can adjust the date filters, look at open only or closed litters only and view the conversion rate. The conversion rate is calculated by taking the number of new pet parents added to Litter Manager or Pet Manager and comparing the number of first orders placed.
Pet Parent Performance
The Pet Parent Performance Report gives you insight into the pet parents you've added to Litter Manager and Pet Manager. See your total number of 'New Pet Parents' vs 'Contacts', how many have placed their first orders, what breed and litter they were associated with, and more.
Absolutely! Whether you stopped using Litter Manager because it was too much work or you had a hard time remembering, if you'd like to try Pet Manager, you're more than welcome to!
We've brought over litters that were entered into Litter Manager so there is a chance if you stopped using Litter Manager and did not finish entering owners for that litter, you may have open litters that you no longer need in Pet Manager.
If this is the case, simply follow the instructions on closing a litter.
Pet Manager is more flexible than Litter Manager so if you found you weren't taking the time to use Litter Manager, consider entering your pet parents as 'Contacts'. This will create a list of pet parents you can track in Pet Manager, without having to enter litter information.
Check your Pet Manager to see if you need to close any older litters and get started with the Pet Manager How To today!