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Find helpful information about managing your TLC Pet Pro account. 

Managing My Account

  • How can I update my payment method?

    Visit the billing tab found under "Manage My Account" to add or delete payment methods. Your default payment method will be used when you place an order with TLC.

  • Where can I find the url to my personalized web page on TLC's retail website?

    Every qualified TLC Pet Pro is provided with a personalized web page on our retail website at tlcpetfood.com

    You can find your url at My Company here.

    To further customize your web page, you can configure a Breed Profile where you can set the recommended TLC formula, Autoship frequency and allow pet parents to schedule their first order for a future date. The Breed Profile will have a separate URL assigned to it. Share this URL with pet parents to ensure they view the recommendations you prefer based on breed.

    At any time, you can access the urls for your breed preferences by viewing My Breeds under your account. Click the link icon to copy the url and paste it into emails, texts, social media posts or wherever you might need it!

  • What is my "Breed Profile"?

    A breed profile will be displayed if your company works with specific breeds of dogs or cats. It can contain more than one breed and allows you to recommend a specific formula and Autoship recommendations to your pet parents based on the breed your work with. Your Breed Profile is also where you can find your "Feed by Breed" link to copy and share with your pet parents to order based on your breed-specific recommendations.

  • What is "My Company"?

    Your "company" tab holds an overview of your companies information and will be used when communicating with your referrals. This is also where your unique nutrition link is and can be copied to share with all your pet parents.

  • Placing Orders

  • How do I place an order?

    As a qualified TLC Pet Pro, you are eligible for bulk order discounts. All orders must be placed through your Pet Pro Specialist or Account Manager. You can find your Pet Pro Specialist or Account Manager's contact information here.

  • What payment methods are available?

    Our payment gateway through Chase provides top-notch security for all transactions. You can pay for your orders using:

    • Visa Debit
    • Visa Credit
    • Mastercard Credit
    • Discover
    • American Express

    As you continue to earn TLC points, you will be able to use your points towards your orders.

  • How large are the bags of food?

    The bulk breeder bags that you will order are 35 lbs of food per bag and contains

  • Where can I view my past orders?

    Find your order history here. Your Order history displays your most recent orders first, providing:

    • Order ID (use your Order ID when inquiring about your orders with us)
    • Order Status (displays the status of your order, including pending, shipped and delivered)
    • Ship Date (the date your order left TLC and was shipped to you)
    • Order Details (the contents of the order)
    • Order Total (the invoice total including line item discounts and sales tax)
    • Points Paid (any points applied to reduce the order total)
    • Total Paid (the amount paid after points)
    • Ship to (the ship to state or province)
  • Shipping & Delivery

  • What is the difference between ground and LTL freight shipments?

    LTL stands for 'Less than Truckload' and covers shipments weighing more than 150 lbs. Your Pet Pro Specialist or Account Manager will classify your shipment and arrange delivery with one of our delivery partners based on the contents and shipping destination of your order.

  • How will my order be shipped?

    TLC works with leading national delivery partners for your ground and freight shipments, including Fedex. Your Pet Pro Specialist and Account Manager will arrange for delivery of your order selecting the delivery partner based on the size and destination of your order.

  • Can I track my order?

    You will receive a shipping notification to the primary email address used for your account. Included in the shipping address will be tracking information, if available. You can also contact your Pet Pro Account Manager or Pet Pro Specialist if you have questions about your shipment.

  • When will I receive my order?

    TLC orders are delivered using national couriers and our delivery vehicles. Depending on your location, TLC Pet Food typically arrives within 3-5 business days. Your Pet Pro Specialist or Account Manager can provide you with a more accurate estimate for delivery depending on your shipping destination and the size of your order.

  • Contacting TLC

  • My pet parents have questions, who can they contact?

    TLC has a dedicated Pet Service Team ready to answer your pet parent's questions. Direct your pet parents to the retail website where they can submit their questions through our easy-to-use contact form. Our team is available to answer phone calls Mon-Fri 8:30 AM est to 4:30 PM est at 1-877-328-8400.

  • How can I contact TLC?

    You will have continued access to our dedicated Pet Pro Representatives. We pride ourselves on offering you a service you won’t find anywhere else. Your representative is available to help you with questions regarding:

    • Pet Manager
    • Placing Orders
    • Requesting Pet Packs
    • General TLC Pet Food Inquiries